Service centre

3 years warranty*

Within 5 working days

Free shipping and return

Providing good service is very important to us. That’s why we always complete warranty and service cases within 5 working days (shipping time not included). Whether you want to make a request that is covered by warranty or not – we are happy to help you. To do this, we need some information from you. We will then send you instructions with follow-up steps to process your request as quickly as possible. If we know the possible costs in advance, we will of course let you know those too.

After completing the form below, you will receive an e-mail with instructions on how to return the laptop and a return label** within one to two working days. You will also receive e-mail notifications as soon as we have received your package, as soon as any costs have been determined (if any) and as soon as the service request has been completed. You will then receive an e-mail from UPS with tracking information to track your return package.

* The warranty on the battery is limited to one year. Warranty conditions apply. These can be found on this page.
** Return labels are only provided to customers within the EU.

First name:

Last name:

Company name (optional):

Street address:

Apartment, suite, unit, etc. (optional):

Postcode:

Town/city:

Country:

Phone number:

Order number / invoice number:

Your email:

Delivery to a UPS Access Point?
Deliver my parcel at a specified UPS Access Point (or the nearest Access Point).

Serial number (optional):
Although mentioning the serial number is optional, it can help us to process your service request more quickly.

Subject:

Reason for request:

Problem description or the reason for your request:
Please give as many details as you can. If you know the cause of the problem, please let us know too.

Priority request?
I would like to receive a proposal to process this service request urgently for an additional fee (faster shipping, faster processing, etc.).

How clear is the problem?
Not applicable.I am not sure. I would like to ship my laptop without any charge and obligation-free to get an indication of the costs.The problem is probably quite clear. I would like to receive an indication of the cost before I proceed with shipping.

Attachment(s):