Warranty Conditions

Right of withdrawal

Bought a computer at NovaCustom, but not satisfied? You can cancel your order if you mentioned that you would like to return the order within 14 days after receiving your order. For more information, please view our Terms and Conditions.

Warranty

We also give guarantee on our products. By default, the warranty period is 24 months. For the display, an other warranty period may be applied. Exact periods are mentioned at the invoice of your order.

Warranty conditions of NovaCustom

You have the right to receive a good product. That’s why we give at least 2 years of warranty. Is your system (partly) broken within the warranty period? Then you can claim your warranty. This warranty includes repairing, free of charge. The buyer is responsible for the shipping costs. We pay the shipping costs at the return of the repaired product. Once we received the order, it could take up to a month until you receive your product back. The average repair takes no longer than 4 business days. Sometimes your system cannot be repaired. In this case, we will refund the full purchase amount, or we send an alternative with your permission. When returning any product, the following rules apply:

  1. The device is not exposed to temperatures less than 0 degrees Celsius and not above 50 degrees Celsius.
  2. The faulty is not software related.
  3. The device doesn’t have any fall and water damage.
  4. No other objects are placed on the device.
  5. The device is not exposed to magnetic fields.
  6. No excessive force is putted on the device.
  7. The device is not exposed to dust and dirt, which made the device out of order.
  8. No other adapter is used then the original delivered adapter.